RETURNS & REFUNDS
Our return policy is effective for 3 days since receiving your product. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. For refunds, (if applicable), please send an email to mati@GreenBeautyCosmetics.com with your full name, order number, item description and the reason for your return.
Return requests for used items or orders received after 3 days will be politely declined. We hope you understand.
Used items have no resell value, so if in doubt, please buy a sample first.
If 3 days has gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days – depending on your bank.
Please be sure to read our item descriptions carefully. Please bear in mind that the photo may be slightly different than the actual item in terms of color and size due to the lighting during the photo shoot, or the monitor’s display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
OUR RESPONSIBILITY
- Faulty product. If the product has a manufacturing defect.
- Wrong item sent. If we sent you the wrong product, color or size.
YOUR RESPONSIBILITY
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.
For example:
Incorrectly provided address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping address entered by the customer at the time of purchase.
RETURN/EXCHANGE PROCESS
If you believe an error has occurred due to a mistake made on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
EXCHANGE REQUEST INSTRUCTIONS
Please follow these instructions for return request:
- Take a photo of the problem – if the problem is size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to mati@GreenBeautyCosmetics.com
Please include the following:
- The photo(s)
- A specific description of the issue
- The order number – if there are multiple products in an order, identify the product with the issue.
Our support team will respond within one business day and return instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be shipped. The replacement item will be shipped to the original shipping address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size, color, quantity etc. We ship the exact items that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order and a refund will not be granted.
Items received that are defective or damaged, will be replaced with the same item free of charge. We also provide full refunds in instance of defective or damaged goods.
Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you have done all of this and you still haven’t received your refund yet, please contact us at support email.